Questions & Answers
**ALWAYS CHECK SPAM/JUNK FOLDER OF YOUR EMAIL. MARK OUR EMAILS AS SAFE**
-I Paid but have not received my code.
Code is sent instantly in order details email. Please check also your spam/junk folder for our email. Mark our emails as Safe.
If you are registered, Login to your account, go to “orders” , find your order and click “view” details, and check your key.
If Back-order then you should receive the code within 1-2 business days and again check your spam/junk folder.
-I paid but Item out of stock.
You will receive the code within 1-2 business days.
-What devices does ATV IPTV support?
ATV works on Android TV box, Android TV Stick, Android Tablet, Android Smart Phone.
-Why my ATV subscription is NOT expired, but account info “ valid until null”
In that case, please uninstall existing ATV apps, and reinstall.
-I cannot access in ATV Channels or cannot login in ATV apps, but it keeps on loading, why?
A. Clear cache, restart modem/ WIFI, and android box . B. Uninstall ATV App and reinstall ATV APK (must uninstall first).
-What is the difference between trial and normal paid account?
In trial account,you can watch for free for 3 days, but there are no Nova, OTE & EPL channels. For purchased account, there is no Nova sports channels in Greece and Cyprus.
-Why there is no Greek Nova Sports in my list?
Nova sports are locked for user from Greece and Cyprus (use vpn on your own risk)
-My ATV login code is invalid, why this would happen?
Invalid code, code is already used
-How to add channels to favorite with ATV iptv apps?
Steps: Press menu — account info– FAV manage– choose the channels that you want to add to FAV.
-Can I share one activated code on more than one device?
No you cannot, Only one code can work on one device. Once the code is activated on one device, it cannot work on other device.
-How to watch adult channels in ATV IPTV ?
PAD Version: Settings – Account – Active code: Enter “3354”- Show “XXX” – Enter “3354” again, then you can watch.
STB Version: Settings – Misc – A switch – Enter “3354”
-How to watch adult channels in iViewHD IPTV ?
PAD Version: Settings – Account – Active code: Enter “1827”- Show “XXX” – Enter “3354” again, then you can watch.
STB Version: Settings – Misc – A switch – Enter “1827”
-How to watch adult channels in Xtrix IPTV ?
PAD Version: Settings – Account – Active code: Enter “4113”- Show “XXX” – Enter “3354” again, then you can watch.
STB Version: Settings – Misc – A switch – Enter “4113”
-Is there any limit in activating code ?
No There is no limit in activation time.
-Does ATV support vlc and m3u list?
No does not support vlc or m3u list
-Do i need to reenter activation code after uninstall/ reinstall of ATV application?
No, you don’t need to enter code again after uninstall and reinstall of ATV, because your device has already remembered the account, which means that even if your account has been purchased for a long time, you don’t have to worry about not being able to log in when you reinstall.
-I Bought a new android Box. Can i transfer my subscription?
Yes we can transfer your subscription to your new android box. Just contact us. This may take 1-2 business days.
-Freezing Channels Or Audio Out Of Sync?
Go Live TV – Settings – Misc. – then choose Software decoder or Hardware Decode.
-I am from Australia/ New Zealand can i use ATV?
Yes you can use.
-What happens to my code when i factory reset tv box?
Install the ATV App again and if user id changed you should contact us the with code you bought and new id to make the transfer. If not changed the code can work again.
-Error Codes – What do they mean ?
If TV screen show: 800, it’s the problem with internet connection
If TV screen show: 402, it’s the problem with IP blocked. (illegal uses)
If TV screen show: 405, it can’t be used in Australia and New Zealand.(Use Xtrix or use VPN)
-What is Direct to Tv and Classic EPG options in main menu?
Direct to Tv is the option once you open ATV will go directly to Live Channels.
Classic EPG is the way the channel information is shown.
-What is the red icon next to some channels?
Red icon next to some channels is a “rewind” symbol. You can rewind program up to 1 hour.
-Guide to install apk in Amazon TV Stick.
Follow these steps here