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Frequently Asked Questions

**ALWAYS CHECK SPAM/JUNK FOLDER OF YOUR EMAIL. MARK OUR EMAILS AS SAFE**

General

Code is sent instantly in order details email. Please check also your spam/junk folder for our email. Mark our emails as Safe.
If you are registered, Login to your account, go to "orders" , find your order and click "view" details, and check your key.
If  Back-order then you should receive the code within 1-2 business days and again check your spam/junk folder.

You will receive the code within 1-2 business days-mostly sooner.

App works on Android TV box, Android TV Stick, Android Tablet, Android Smart Phone.

No does not support vlc or m3u list

In trial account,you can watch for 3 days, but some channels are locked. For purchased account, there are some channels locked channels in Greece and Cyprus.

Nova sports are locked for users from Greece and Cyprus (use vpn on your own risk)

Once code is sent to you can not be replaced for another application.

No you cannot, Only one code can work on one device. Once the code is activated on one device, it cannot work on other device.

No. There is no limit in activation time.

No, you don’t need to enter code again after uninstall and reinstall,  because your device has already remembered the account, which means that even if your account has been purchased for a long time, you don’t have to worry about not being able to log in when you reinstall.

Information

Steps: Press menu - account info - FAV manage - choose the channels that you want to add to FAV.

Direct to Tv is the option once you open app will go directly to Live Channels.

Classic EPG is the way the channel information is shown.

Red icon next to some channels is a "rewind" symbol. You can rewind program up to 1 hour.

ATV
STB/PAD Version: Settings – Misc – A switch – Enter “3354”- Go to channel- Enter code again

GTV
STB/PAD Version: Settings – Misc – A switch – Enter “5612”- Go to channel- Enter code again

iViewHD
STB/PAD Version: Settings – Misc – A switch – Enter “1827”- Go to channel- Enter code again

Xtrix
STB/PAD Version: Settings – Misc – A switch – Enter “4113”- Go to channel- Enter code again

Multi-Room Sub-Device
STB/PAD Version : Settings – Misc – A switch – Enter “5412” – Go to channel – Enter code again

Adult channels step by step guide shown here

Common Problems

In that case, please uninstall existing apps, and reinstall.

A. Clear cache, restart modem/ WIFI, and android box .

B. Uninstall App and reinstall APK (must uninstall first).

Invalid code, code is already used, or you are using the wrong application.

Yes we can transfer your subscription to your new android box provided that you bought from us. Just contact us. Transfer might take 1-2 business days.

No. Transfer can not be done from one application to another

Yes. We shall need your order number or activation code (provided that you bought from us) and also send us a photo of our new "userid". You can find userid by opening your app (atv/iview etc ) go to settings and under account info shows "userid. Sample photo of userid here

Install the application again and if user id changed you should contact us the with code you bought and new id to make the transfer. If not changed the code can work again.

Go Live TV - Settings - Misc. - then choose Software decoder or Hardware Decode.

If TV screen show: 800, it’s the problem with internet connection
If TV screen show: 402, it’s the problem with IP blocked. (illegal uses)
If TV screen show: 405, it can’t be used in Australia and New Zealand.(Contact us or use VPN)

Set the correct time on your device and restart app

Multi Room Sub-Device

Multi-Room is the same service (only for iViewHD Plus) which you can watch at the same time at max 3 devices on the same IP address.
One device is Master and up to two devices are Slaves.Each device needs one code. One master code and one or two slave codes.

No. Multi-Room only works under the same IP. If different IP only one device will work.

For the moment only iViewHD Plus can be used. You need to install iViewHD Plus on master device and install Multi-Room Sub-Device application on the slave device.

First you need to buy a normal iViewHD Plus code and buy also one multi-room code. Insert your normal code into master device and then the same code into the slave device.
Afterwards enter your new multi-room code into the slave device. (one multi-room code is for one slave device.)

For the time being only 12 months is available for Multi-Room code but can work with any iViewHD Plus plans (1/3/6/12)

No. If Master device expires then Slave device will stop working. You will need to renew your master device code to keep slave device working.

Yes. The only difference Multi-Room Sub-Device does not have Cloud PVR Function

 

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